|
|
|
| |
| Additional information |
| |
| Cornerstone Home Lending, Inc. |
| |
| |
Mission statement:
We exist to use and improve upon our God-given talents to make a positive contribution to the lives of our employees, customers, shareholders and the people who provide services to us. |
|
 |
|
Overview:
Defying headlines in 2009 with their most profitable year since their 1988 inception, Cornerstone Mortgage Company was founded with a business philosophy based on providing stellar support service to their originators, who in turn are able to provide unparalleled service to their borrowers. This loan officer-centered business model has helped Cornerstone grow into one of the largest privately held mortgage companies in the country with $2.5 billion in annual residential mortgage production.
Though Cornerstone has skillfully adapted to many industry changes since it was founded, the company has never deviated from their high-service retail origination strategy. They attract top mortgage professionals who believe in building life-long relationships with other top professional referral sources. One hundred percent of their production volume comes from their network of retail branches, and an average 72% comes from referral and repeat business.
Chairman and CEO Marc Laird has built a unique company that attracts and retains top producers. Cornerstone has a highly decentralized and entrepreneurial culture where managers are actually empowered to run their branches as if they are their own independent businesses. At the same time, Cornerstone’s support resources provide such high levels of service to the origination force that an intensely loyal bond is created between the branches and the home office in Houston, Texas. For example, although Cornerstone originators are free to broker out their loans, the 95% rate of banked loans is a direct reflection of their superior internal service and pricing options.
The Cornerstone workplace is full of dedicated and satisfied long-term employees, and has become a safe harbor attracting many top professionals caught in the recent market-wide turmoil. Though it seems every segment of the origination industry is struggling – national banks, independent mortgage companies, builders, mortgage brokers – Cornerstone is surviving and thriving with their time-tested strategy of relationship-driven, high-trust customer service. |
|
|
|
Vision:
The Cornerstone lending group will be recognized as the nation’s best home lender in terms of customer satisfaction, on-time closings, employee retention, profitability and reputation among our peers. We will experience significant, sustained, profitable growth over the next ten years.
With hard work, a passionate commitment to excellence, and persistence without exception, our people will collectively accomplish something extraordinary that could not have been done individually. We will experience the sheer joy and excitement of building our country’s greatest home- lending entity. We will be respected and admired by our customers, our employees and our peers. We will build the best support systems, utilize the best technologies and surround ourselves with the best people as we accomplish our goals.
We will create a fulfilling workplace where our people willingly go the extra mile because of the importance of their jobs and their pride of ownership in a job well done. We will be viewed as the “Nordstrom” of home lending because of our passion for excellence and the results we achieve daily. Together, we will systematically build a company that attracts and retains people who are energized by helping others and making a difference. Our customers, employees and the people who provide services to us will know, without any doubt, that Cornerstone has made a positive contribution to their individual lives. |
|
|
|
|
|
|
|
 |
|
 |
|
|
